How big retail chains fared online in 2020
Beyond omnichannel retail to convergent commerce
COVID-19 Response: Nordstrom Closing All Stores For Two Weeks – WWD
Apparel Retailers Turn to Chips to Track Merchandise in Stores - WSJ
How COVID-19 Is Impacting Ecommerce
Customers want contactless pickup
Shopping
Nordstrom UX & Post Purchase Experience Review - WeSupply
Curbside pickup is here to stay and retailers are going all in - The Washington Post
Fitting room cleanings and masks: Nordstrom reveals post-pandemic safety practices as stores prepare to reopen - Good Morning America
Target to keep stores closed on Thanksgiving for good – WABE
Customers Still Like to Shop in Person, Even if They Get Only to the Curb - The New York Times
Nordstrom Tests Curbside Pickup in 20 Stores